Refund policy

Return & Refund Policy

Because all items are custom-made to order, we do not accept returns, exchanges, or cancellations once an order has been placed.

Please review your order carefully before completing your purchase to ensure all details, sizes, and customization information are correct.

Damages, Defects, or Incorrect Items
We want you to receive your order exactly as expected. Please inspect your item upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, contact us within 7 days of delivery so we can review the issue and make it right.

If the issue is verified, we will offer an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items
Because our products are custom or made-to-order, they cannot be returned or exchanged for reasons such as:

• Ordering the wrong size

• Change of mind

• Personal preference

Refunds (if applicable)
If a refund is approved due to a verified defect or error on our part, it will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card provider to process the refund.